How Arcadia Insurance Brokers collects, uses, stores and discloses your personal information.
Arcadia Insurance Brokers Pty Ltd (ABN 22 700 321 302) is a Corporate Authorised Representative (No. 1323290) of Oracle Group (Australia) Pty Ltd, AFSL 363610.
Arcadia Insurance Brokers supports the Australian Privacy Principles and operates in accordance with the requirements of the Privacy Act 1988 (Cth), including the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Your privacy is important to us and we are committed to handling your personal information in a responsible way in accordance with the Act. This is our Privacy Policy and it sets out how we collect, store, use and disclose your personal information.
By asking us to provide you with our financial services, you consent to the collection and use of the information you have provided to us for the purposes described in this policy.
We only use your information for the purpose for which it was provided to us, related purposes and as permitted by law.
We will usually provide some or all of this information to our product suppliers to allow us to provide advice to you and arrange financial services on your behalf. Some of these product suppliers may be located outside Australia.
When a claim is made under an insurance policy, to enable us to assist in the claim process, we and our representatives and those of the insurer (including loss adjusters, investigators, medical advisers and lawyers) collect information about the claim, some of which may be personal information. We may collect the information from you or from third parties.
We provide this information to the insurer and or their agents and those appointed to assist you in making a claim. Again, this information may be passed on to underwriters and reinsurers. We may use your personal information internally to help us improve our services and help resolve any problems.
In some circumstances, we may also collect sensitive information (such as medical conditions and criminal records) which is required to obtain insurance on your behalf.
We can only apply for and arrange financial service products if we have all relevant information. The insurance laws also require insureds to provide all the information required by the end insurer to help them decide whether to insure you and on what terms.
We hold the information we collect from you in our computer system and in our hard copy files. We ensure that your information is safe by following the usual security procedures expected by our clients.
We may disclose information to:
Financial institutions, other Australian Financial Services Licensees, insurers, underwriters, underwriting agencies, wholesale brokers and reinsurers (for the purpose of seeking recovery from them or to assist them to assess insurance risks);
An investigator, assessor, State or Federal Health Authorities, lawyers, accountants, medical practitioners, hospitals or other professional advisors (for the purposes of investigating or assessing your claim);
A lawyer or recovery agent (for the purpose of defending an action by a third party against you or for the purpose of recovering costs including your excess);
Contractors who supply services to us, for example to handle mailings on our behalf;
An immediate family member;
Other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event.
Some of these parties may be located overseas, for example Lloyd’s of London syndicates or brokers and other overseas based insurers and intermediaries, or in situations where we use cloud computing services that are situated outside Australia.
In all such cases we commit to making reasonable enquiries to ensure that these organisations comply with their local privacy legislation where such legislation is comparable to the Australian legislation, and to comply with the key components of Australian privacy legislation in cases where their local legislation is considered inadequate or non-existent.
However, you acknowledge that by agreeing to the disclosure of your information to these entities outside of Australia, we will no longer be required to take reasonable steps to ensure the overseas recipient’s compliance with Australian privacy law in relation to your information, and we will not be liable to you for any breach of Australian privacy law by these overseas recipients, and on this basis you consent to such disclosure.
We take reasonable steps to ensure the information we collect and hold about you is accurate, complete and up to date. However, we rely on you to advise us of any changes to your information or corrections required to the information we hold about you.
Please let us know as soon as possible if there are any changes to your information, or if you believe the information we hold about you is not accurate, complete or up to date.
We will, on request, provide you with access to the information we hold about you unless otherwise required or permitted by law. We will notify you of the basis of any denial of access to your information.
We do not charge for receiving a request for access to personal information or for complying with a correction request. We do however reserve the right to charge you for all reasonable costs and outgoings specifically incurred in meeting your request for information.
Should you have a complaint regarding a breach of this Privacy Policy, or the privacy principles of the Act, you can contact us at:
Arcadia Insurance Brokers Pty Ltd
5 Lindsay Street, Perth WA 6000
Phone: 1800 880 008
Via our form: Contact Us
We will refer your complaint to our Director, who will investigate the issue and determine the steps we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the determination.
If you are not satisfied with our determination, you can contact us to discuss your concerns, or complain to the Office of the Australian Information Commissioner via www.oaic.gov.au.
We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review this policy periodically for changes.
Your continued use of our products and services, requesting our assistance, applying for or renewing any of our products or services, or the provision of further personal information to us after this Privacy Policy has been revised, constitutes your acceptance of the revised Privacy Policy.
We use technology to collect anonymous information about the use of our website. For example, when you browse our website our service provider may log your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets, and to improve our services.
In order to collect this anonymous data we may use cookies. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. Once you leave the site, the cookie is destroyed and no personal or other information about you is stored.
Our website may allow visitors to submit information via self-service forms. The information submitted via those forms may not be encrypted. Should you be concerned about the confidentiality of any information provided by any self-service form, please do not hesitate to lodge this information with us by phone instead.
We may also use the contact information you supply on this website to send you product information and promotional material, and to enable us to manage your ongoing requirements, for example renewals, and our relationship with you, for example invoicing and client surveys.
We may also notify you by direct marketing about new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post on insurance matters. If you would rather not receive this information, or do not wish to receive it electronically, please contact us.
We may also use your information internally to help us improve our services and help resolve any problems.
Oracle Group (Australia), as our licensee, maintains a Cyber Breach Response Plan which outlines disclosure to the Office of the Australian Information Commissioner as well as to affected clients in the circumstance where a data breach has occurred and a client’s personal data has been affected.
If you wish to receive more information in relation to the Cyber Breach Response Plan, please contact Arcadia and we will refer your request to the licensee’s Privacy Officer.
Arcadia Insurance Brokers Pty Ltd (ABN 22 700 321 302) is a Corporate Authorised Representative (1323290) of Oracle Group (Australia) Pty Ltd. AFSL (363610).
Any advice on this website is general only and does not take into account your objectives, financial situation or needs.
Before acting on it, consider whether it is appropriate for you and read the relevant Product Disclosure Statement and Target Market Determination before deciding to acquire a product.
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